Lead Teller: Elevate Customer Banking & Coaching

PNC Financial Services Group, Inc.; United States; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller based in Thornton, CO, to coach tellers and deliver a superior customer experience. You will handle diverse customer interactions, educate on financial options, and refer opportunities to branch staff to grow wallet share.

The role emphasizes in-person collaboration, adherence to policies, and helping manage daily branch operations. Spanish bilingual preferred, with in-office responsibilities at the 104th & Colorado location.

Qualifications

• Typically requires 1+ years of related experience.
• No Degree
• Bilingual Spanish preferred (as noted in job overview).

Responsibilities

• Lead, coach and mentor tellers to deliver a high-quality customer experience.
• Process a variety of customer interactions.
• Educate customers on banking options and alternatives.
• Identify opportunities and refer to branch staff as appropriate.
• Engage customers in lobby activities to connect with PNC products.
• Educate customers on using technology and resources for transactions.
• Support branch manager with performance management and hiring processes.

Skills

Attention to detail

Customer service

Coaching others

Communication

Multitasking

Spanish language

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller based in Thornton, CO, to coach tellers and deliver a superior customer experience. You will handle diverse customer interactions, educate on financial options, and refer opportunities to branch staff to grow wallet share.

The role emphasizes in-person collaboration, adherence to policies, and helping manage daily branch operations. Spanish bilingual preferred, with in-office responsibilities at the 104th & Colorado location.