Lead Teller: Elevate Customer Experience & Growth

PNC Financial Services Group, Inc.; Carmel (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) with match

Paid time off

Education assistance

Job summary

PNC Financial Services Group, Inc. in Carmel, IN is seeking a Lead Teller at the Merchants Sq branch.

You will coach and mentor tellers, model exceptional service, and identify opportunities to broaden customer relationships through everyday interactions. As a Lead Teller, you will support the Branch Manager in performance coaching, ensure accurate cash handling, and promote the use of digital tools to enhance customer financial wellbeing.

Qualifications

• 1+ years of related experience typical for Teller Lead roles.
• No degree required for this position.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience.
• Educates customers on alternatives and leverages technology for transactions.
• Identifies banking opportunities during customer interactions and makes referrals.
• Assists Branch Manager with performance management and new hire processes.
• Ensures teller and branch operations are completed accurately and efficiently.

Skills

Customer focus

Coaching

Communication

Problem solving

Job description

PNC Financial Services Group, Inc. in Carmel, IN is seeking a Lead Teller at the Merchants Sq branch.

You will coach and mentor tellers, model exceptional service, and identify opportunities to broaden customer relationships through everyday interactions. As a Lead Teller, you will support the Branch Manager in performance coaching, ensure accurate cash handling, and promote the use of digital tools to enhance customer financial wellbeing.