Lead Teller: Elevate Customer Experience & Growth

PNC Financial Services Group, Inc.; Allentown (NJ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

Life insurance

Disability protection

401(k) with match

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. seeks a Full Time Lead based in Paterson, New Jersey to deliver a personalized customer experience and promote PNC products. The role emphasizes financial wellbeing, loyalty, and referrals through engaging conversations and knowledgeable service.

Responsibilities include educating customers, identifying opportunities, and guiding them to the right branch staff and digital tools to meet their financial needs.

Qualifications

• Experience in customer service in a financial services environment.
• Ability to identify opportunities and refer to appropriate branch staff.
• Strong communication and interpersonal skills.
• Knowledge of banking products and services is a plus.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities and refers as appropriate to branch staff.
• Engages customers to demonstrate PNC products and digital tools.

Skills

Customer service

Sales

Banking knowledge

Client referrals

Communication

Proactive selling

Job description

PNC Financial Services Group, Inc. seeks a Full Time Lead based in Paterson, New Jersey to deliver a personalized customer experience and promote PNC products. The role emphasizes financial wellbeing, loyalty, and referrals through engaging conversations and knowledgeable service.

Responsibilities include educating customers, identifying opportunities, and guiding them to the right branch staff and digital tools to meet their financial needs.