Lead Teller: Customer-Focused Banking & Solutions

PNC; Allentown (Lehigh County); On-site; USD 36,000 - 60,000; Full time

Job summary

PNC is seeking a Full Time Lead in the Metro Market and Mid-Market Region, based in Paterson, New Jersey. This in-office role focuses on delivering a differentiated customer experience, educating customers on banking options, and identifying opportunities to grow share of wallet while maintaining compliance.

The position emphasizes in-person engagement, collaboration with branch staff, and adherence to risk management. A comprehensive benefits package accompanies competitive compensation.

Qualifications

• No degree required; prior experience not required.
• In lieu of a degree, a combination of education and certifications may be considered.
• Roles at this level may not require significant prior product knowledge or experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, ensuring teller and branch daily operations are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Full Time Lead in the Metro Market and Mid-Market Region, based in Paterson, New Jersey. This in-office role focuses on delivering a differentiated customer experience, educating customers on banking options, and identifying opportunities to grow share of wallet while maintaining compliance.

The position emphasizes in-person engagement, collaboration with branch staff, and adherence to risk management. A comprehensive benefits package accompanies competitive compensation.