Lead Teller: Elevate Customer Experience & Financial Wellness

PNC Financial Services Group, Inc.; Daytona Beach (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) with PNC match

pension and stock purchase plans

Educ. assistance & wellness program

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller to coach and mentor tellers at the Daytona Beach Promenade Branch. The role focuses on delivering an exceptional customer experience and increasing share of wallet through meaningful conversations with customers.

You will educate customers on banking options, leverage technology, and work with branch staff to meet customer needs while ensuring accurate and efficient daily operations.

Qualifications

• Experience in retail banking and customer service is essential.
• Ability to coach and lead tellers and provide excellent customer experience.
• Strong communication and problem-solving skills.

Responsibilities

• Lead, coach and mentor tellers to deliver a high-quality customer experience.
• Identify opportunities and refer customers to appropriate branch staff.
• Support branch operations and adherence to policies and risk management.

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller to coach and mentor tellers at the Daytona Beach Promenade Branch. The role focuses on delivering an exceptional customer experience and increasing share of wallet through meaningful conversations with customers.

You will educate customers on banking options, leverage technology, and work with branch staff to meet customer needs while ensuring accurate and efficient daily operations.