Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Palm Coast (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Teller Lead for the Belle Terre Branch in Palm Coast, FL. The role focuses on coaching tellers to deliver an outstanding customer experience and to identify opportunities for banking solutions.

The position requires strong customer service, banking knowledge, and the ability to explain technology-enabled options to customers. In-office role with focus on risk awareness and branch operations.

Qualifications

• Customer service and banking fundamentals are required.
• Experience with branch transactions and customer referrals is preferred.
• Ability to use technology to assist customers and explain options.

Responsibilities

• Lead tellers to deliver a customer-centric experience and identify banking opportunities.
• Coach and mentor tellers; refer customers to branch staff as needed.
• Engage customers and educate on digital tools for transactions.

Skills

Customer Service

Banking

Communication

Identifying Opportunities

Proactive Sales

Digital Awareness

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Teller Lead for the Belle Terre Branch in Palm Coast, FL. The role focuses on coaching tellers to deliver an outstanding customer experience and to identify opportunities for banking solutions.

The position requires strong customer service, banking knowledge, and the ability to explain technology-enabled options to customers. In-office role with focus on risk awareness and branch operations.