Lead Teller: Elevate Customer Experience

PNC Financial Services Group, Inc.; Bethany Beach (DE); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

Life insurance

401(k) with company match

Pension and stock purchase plans

Disability protection

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller at the Bethany Beach Branch in Bethany Beach, DE. The role focuses on coaching tellers, driving customer engagement, and delivering accurate daily operations.

You will educate customers, identify opportunities for referrals, and support branch leadership in staffing and performance. The role emphasizes in-person customer service, in-office collaboration, and adherence to policies.

Qualifications

• 1+ years related experience in banking or customer service.
• No degree required; related experience may suffice.

Responsibilities

• Educates customers on alternatives and refers to appropriate branch staff.
• Coaches tellers and leads lobby engagement activities with customers.
• Assists Branch Manager with performance management and new hire processes.
• Ensures teller and branch daily operations are efficient and accurate.
• Leverages technology to educate customers on financial options.

Skills

Customer service

Sales referrals

Mentoring

Problem solving

Communication skills

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller at the Bethany Beach Branch in Bethany Beach, DE. The role focuses on coaching tellers, driving customer engagement, and delivering accurate daily operations.

You will educate customers, identify opportunities for referrals, and support branch leadership in staffing and performance. The role emphasizes in-person customer service, in-office collaboration, and adherence to policies.