Lead Teller — Customer Experience Coach

PNC; Naples (FL); Vor Ort; USD 52.000 - 66.000; Vollzeit

Benefits dieser Stelle

Medical & vision coverage

Dental coverage

Life insurance

Disability coverage

401(k) retirement plan

Zusammenfassung

PNC is seeking a Teller Lead in Naples, FL to coach and mentor tellers while delivering a positive customer experience and driving financial wellbeing. The role emphasizes coaching through meaningful conversations, referrals, and technology-enabled service.

You will support branch operations, leadership, and compliance, working in an in-office environment that emphasizes balance and teamwork. Prior teller supervision and customer-service excellence are valued.

Qualifikationen

• Experience in retail banking or teller supervision.
• 1+ year of related experience required.
• No degree required; related experience may substitute.

Aufgaben

• Coaches, mentors and leads tellers to deliver a customer experience and educate customers on options.
• Identify opportunities and refer to branch staff.
• Lead lobby engagement and position PNC products to meet customer needs.
• Assist Branch Manager in performance management and hiring processes.
• Ensure policies are followed and branch operations run efficiently.

Kenntnisse

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Ausbildung

No Degree

Jobbeschreibung

PNC is seeking a Teller Lead in Naples, FL to coach and mentor tellers while delivering a positive customer experience and driving financial wellbeing. The role emphasizes coaching through meaningful conversations, referrals, and technology-enabled service.

You will support branch operations, leadership, and compliance, working in an in-office environment that emphasizes balance and teamwork. Prior teller supervision and customer-service excellence are valued.