Lead Teller: Elevate Customer Experience & Coaching

PNC; Waukesha (WI); Presencial; USD 34.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/dental/vision coverage

401(k) with PNC match

Life insurance

Disability protection

Educational assistance

Wellness program

Paid holidays

Vacation days

Descripción de la vacante

PNC Financial Services Group, Inc. seeks a Lead Teller to base at the Waukesha, WI branch. The role focuses on delivering outstanding customer experiences, coaching tellers, and seizing banking opportunities during customer interactions.

The position emphasizes in-office responsibilities and adherence to bank policies within the Retail Banking team. Ideal candidates have 1+ years of related experience; no degree required.

Formación

• 1+ years of related experience typically required.
• No university degree required; related experience or education considered.

Responsabilidades

• Lead tellers by example to deliver a unique customer experience and improve financial wellbeing.
• Identify banking opportunities during customer interactions and refer to branch staff as appropriate.
• Coach, mentor and lead tellers in lobby engagement and in promoting PNC products.
• Ensure daily branch operations and maintenance transactions are completed efficiently and accurately.

Conocimientos

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Educación

No Degree

Descripción del empleo

PNC Financial Services Group, Inc. seeks a Lead Teller to base at the Waukesha, WI branch. The role focuses on delivering outstanding customer experiences, coaching tellers, and seizing banking opportunities during customer interactions.

The position emphasizes in-office responsibilities and adherence to bank policies within the Retail Banking team. Ideal candidates have 1+ years of related experience; no degree required.