Lead Teller & Customer Experience Coach

PNC; Chicago (IL); In loco; USD 45.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental and vision

401(k) with match

Paid time off

Descrizione del lavoro

PNC is seeking a Lead Teller in Chicago, IL to coach and mentor tellers, elevate customer experience, and drive banking opportunities. This in-office role emphasizes accuracy, people leadership, and adherence to policies while supporting the Branch Manager in staffing decisions.

The position requires strong communication, problem-solving, and proficiency with technology and branch operations. Base salary ranges reflect regional market data and incentives may apply.

Competenze

• Relevant on-the-job experience in teller leadership or supervisory roles.
• Strong customer-service orientation with proven ability to coach and mentor staff.
• Ability to identify and pursue banking opportunities while ensuring compliance.

Mansioni

• Lead and coach tellers to deliver high-quality customer experiences.
• Mentor staff, support performance management and hiring processes.
• Educate customers on banking options and technology-tools for transactions.
• Identify opportunities in conversations and refer to branch staff when appropriate.
• Ensure efficient and accurate daily branch operations and transaction handling.

Conoscenze

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Descrizione del lavoro

PNC is seeking a Lead Teller in Chicago, IL to coach and mentor tellers, elevate customer experience, and drive banking opportunities. This in-office role emphasizes accuracy, people leadership, and adherence to policies while supporting the Branch Manager in staffing decisions.

The position requires strong communication, problem-solving, and proficiency with technology and branch operations. Base salary ranges reflect regional market data and incentives may apply.