Lead Teller & Customer Experience Coach

Careermine; Littleton (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Benefits package

Job summary

PNC in Littleton, CO is seeking a Lead Teller to coach and mentor tellers, deliver a distinctive customer experience, and drive financial wellbeing. Based in Littleton, this in-office role emphasizes accurate transactions and skilled problem resolution while aligning with branch goals.

Candidates typically have 1+ years of related experience; no degree required. The position includes onboarding, performance coaching, and opportunities to refer customers to branch staff, with a competitive

Qualifications

• Knowledge and abilities to help customers with financial needs and referrals.
• 1+ years of related teller or service experience preferred.
• Ability to coach and mentor tellers and connect with customers.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience.
• Identifies banking opportunities and refers to branch staff when appropriate.
• Demonstrates clear communication, transaction handling and problem resolution.
• Supports the Branch Manager in performance management and hiring processes.
• Ensures daily operations and maintenance transactions are accurate and efficient.

Skills

Accountability

Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Education

No Degree

Job description

PNC in Littleton, CO is seeking a Lead Teller to coach and mentor tellers, deliver a distinctive customer experience, and drive financial wellbeing. Based in Littleton, this in-office role emphasizes accurate transactions and skilled problem resolution while aligning with branch goals.

Candidates typically have 1+ years of related experience; no degree required. The position includes onboarding, performance coaching, and opportunities to refer customers to branch staff, with a competitive