Lead Teller: Customer Experience Leader & Mentor

PNC Financial Services Group, Inc.; Edwards (CO); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical and vision benefits

401(k) with company match

Paid holidays and vacation

Job summary

PNC Financial Services Group, Inc. in Edwards, Colorado seeks a Lead Teller to coach and guide tellers, delivering a superior customer experience and driving financial wellbeing. The role emphasizes education on alternatives, technology tools, and proactive referrals to branch staff.

The incumbent will model strong communication, transaction handling, and problem resolution, supporting the Branch Manager with hiring and performance management. Spanish language ability is preferred.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience and loyalty.
• Educates customers on options for managing financial transactions and leveraging technology.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Assists the Branch Manager in performance management and new hire selection processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Edwards, Colorado seeks a Lead Teller to coach and guide tellers, delivering a superior customer experience and driving financial wellbeing. The role emphasizes education on alternatives, technology tools, and proactive referrals to branch staff.

The incumbent will model strong communication, transaction handling, and problem resolution, supporting the Branch Manager with hiring and performance management. Spanish language ability is preferred.