Lead Teller & Customer Experience Coach

PNC; Bolingbrook (IL); On-site; USD 41,800 - 57,200; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Job summary

PNC in Bolingbrook, IL is seeking a Lead Teller to enhance customer experiences by coaching and mentoring the teller team. This role involves engaging customers and identifying banking opportunities to improve financial wellbeing.

Candidates should have over a year of experience in customer service or banking and a commitment to delivering exceptional service while adhering to company policies. The position offers competitive salary and comprehensive benefits.

Qualifications

• 1+ years of related experience in banking or customer service.
• High school diploma or GED preferred but not required.

Responsibilities

• Lead tellers to deliver customer-centric service.
• Improve customer financial wellbeing and loyalty.
• Assist Branch Manager with performance management.

Skills

Customer Service

Proactive Sales

Coaching Others

Managing Multiple Priorities

Fraud Detection and Prevention

Job description

PNC in Bolingbrook, IL is seeking a Lead Teller to enhance customer experiences by coaching and mentoring the teller team. This role involves engaging customers and identifying banking opportunities to improve financial wellbeing.

Candidates should have over a year of experience in customer service or banking and a commitment to delivering exceptional service while adhering to company policies. The position offers competitive salary and comprehensive benefits.