Lead Teller: Elevate Customer Experience & Coaching

PNC Financial Services Group, Inc.; Bexley (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Pension and stock purchase plans

Life insurance

Job summary

PNC Financial Services Group, Inc. invites applications for a Lead Teller at the Bexley Branch in Ohio. The role emphasizes coaching tellers, delivering exceptional customer experiences, and driving opportunities with customers through informed conversations.

You will mentor staff, educate customers on digital tools, and collaborate with branch leadership to ensure accurate operations and strong customer loyalty. In-office position with a competitive benefits package.

Qualifications

• Roles at this level typically do not require a university/college degree but require related experience or product knowledge.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, certification(s) and experience may be considered.

Responsibilities

• Coach, mentor and lead tellers to deliver a superior customer experience.
• Identify banking opportunities during customer interactions and refer appropriately.
• Educate customers on alternatives and leverage technology to aid transactions.
• Engage customers with lobby activities and position PNC products to meet needs.
• Support the Branch Manager with performance management and staff decisions.
• Ensure daily branch operations and transactions are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. invites applications for a Lead Teller at the Bexley Branch in Ohio. The role emphasizes coaching tellers, delivering exceptional customer experiences, and driving opportunities with customers through informed conversations.

You will mentor staff, educate customers on digital tools, and collaborate with branch leadership to ensure accurate operations and strong customer loyalty. In-office position with a competitive benefits package.