Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Ohio; On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with match

Pension and stock purchase plans

Educational assistance

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller at the Columbiana Branch in Ohio. The role focuses on coaching tellers, delivering a unique customer experience, and increasing loyalty while identifying banking opportunities during customer interactions.

The position emphasizes educating customers on digital tools, guiding them through transactions, and maintaining smooth branch operations. A one-plus year background in banking is expected; degree is not required.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.
• No professional certifications or licenses are required for this role.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience and improve customer financial wellbeing.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Educates customers on options for managing financial transactions using technology and resources.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller at the Columbiana Branch in Ohio. The role focuses on coaching tellers, delivering a unique customer experience, and increasing loyalty while identifying banking opportunities during customer interactions.

The position emphasizes educating customers on digital tools, guiding them through transactions, and maintaining smooth branch operations. A one-plus year background in banking is expected; degree is not required.