Lead Teller & Customer Experience Coach

Fairygodboss; Twinsburg (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical & dental coverage

401(k) with company match

Job summary

PNC is seeking a Lead Teller in Twinsburg, OH to coach and lead tellers in delivering exceptional customer experiences and growing share of wallet. The role emphasizes referrals, lobby engagement, and leveraging technology to enhance banking solutions.

The position supports the Branch Manager in performance management and adheres to all policies, ensuring efficient daily operations and strong customer service.

Qualifications

• 1+ years of related banking or teller experience.
• No degree is required; relevant experience or certifications may be considered in lieu of education.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience that improves financial wellbeing and loyalty, while identifying banking opportunities and appropriate referrals.
• Lead conversations to uncover opportunities and make referrals to branch staff.
• Engage customers in lobby activities and educate on options for managing transactions using technology and tools.

Skills

Customer Focused

Managing Risk

Accountability

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller in Twinsburg, OH to coach and lead tellers in delivering exceptional customer experiences and growing share of wallet. The role emphasizes referrals, lobby engagement, and leveraging technology to enhance banking solutions.

The position supports the Branch Manager in performance management and adheres to all policies, ensuring efficient daily operations and strong customer service.