Lead Teller: Drive Customer Financial Wellness

PNC Financial Services Group, Inc.; Wooster (OH); On-site; USD 38,000 - 63,000; Full time

Job summary

PNC Financial Services Group, Inc. in Wooster, OH, is seeking a Lead Teller to coach and mentor tellers while delivering a tailored customer experience and growing share of wallet. This in-office role emphasizes accuracy, service quality and adherence to policy in a supportive branch culture.

You will engage customers with technology options, educate on alternatives, and partner with the Branch Manager on performance and new-hire decisions, contributing to a strong retail team.

Qualifications

• Listed skills reflect customer-facing sales and service capabilities required for a lead teller role.
• Experience in retail banking and customer-centric solutions is preferred.
• Strong communication and situational awareness to identify opportunities.

Responsibilities

• Coach, mentors and leads tellers by example to deliver a unique customer experience and loyalty.
• Educates customers on alternatives and leverages technology to enhance transactions.
• Assists the Branch Manager with performance and staff selection processes, ensuring policy compliance.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection & Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Wooster, OH, is seeking a Lead Teller to coach and mentor tellers while delivering a tailored customer experience and growing share of wallet. This in-office role emphasizes accuracy, service quality and adherence to policy in a supportive branch culture.

You will engage customers with technology options, educate on alternatives, and partner with the Branch Manager on performance and new-hire decisions, contributing to a strong retail team.