Lead Teller & Customer Experience Coach

PNC; Centennial (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance

Short and long-term disability

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement account

Back-up

Job summary

PNC in Centennial, CO is seeking a Lead Teller to coach and mentor tellers, enhance customer financial wellbeing, and grow share of wallet through in-branch interactions and referrals.

You will engage customers, leverage technology, and support the Branch Manager with performance and staffing. No degree required; 1+ year related experience preferred; base salary range $41,250 to $68,750, with incentive eligibility.

Qualifications

• 1+ years of related experience.
• No Degree
• No Required Certification(s)

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example to identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example to perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Customer Service

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Effective Communications

Problem Solving

Education

No Degree

Tools

CRM/Branch Systems

Job description

PNC in Centennial, CO is seeking a Lead Teller to coach and mentor tellers, enhance customer financial wellbeing, and grow share of wallet through in-branch interactions and referrals.

You will engage customers, leverage technology, and support the Branch Manager with performance and staffing. No degree required; 1+ year related experience preferred; base salary range $41,250 to $68,750, with incentive eligibility.