Lead Teller & Client Experience Coach

KeyBank; Lansdale (Montgomery County); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Lansdale, PA, seeks a Lead Teller to serve as a resource for client servicing and issue resolution in-branch. The role emphasizes coaching tellers, managing scheduling, and ensuring regulatory compliance to deliver excellent client experiences.

As part of daily operations, you will guide staff, identify financial wellness opportunities, and smoothly transition clients to bankers for deeper financial planning, while supporting branch goals.

Qualifications

• Demonstrated superior client relationship skills (minimum 3 years).
• Experience in cash handling and teller operations.
• Ability to lead, motivate, and foster teamwork.
• Strong sales and service focus with ability to educate clients on banking tools.

Responsibilities

• Provide excellent client experience and coaching to tellers in a branch setting.
• Lead teller functions and ensure accurate, efficient processing of transactions.
• Identify and resolve complex client servicing issues.
• Transition clients to bankers for deeper financial wellness conversations.
• Assist with onboarding and training of new tellers.
• Maintain branch compliance with regulatory, security, and internal controls.
• Schedule tellers and manage branch operations and staff guidance.
• Observe and reinforce product knowledge and policies.

Skills

Client relationship skills

Cash handling

Leadership

Sales and service skills

Time management

Regulatory/compliance awareness

Education

High School Diploma, GED, or equivalent

Tools

Windows based applications

Calculator

Job description

KeyBank in Lansdale, PA, seeks a Lead Teller to serve as a resource for client servicing and issue resolution in-branch. The role emphasizes coaching tellers, managing scheduling, and ensuring regulatory compliance to deliver excellent client experiences.

As part of daily operations, you will guide staff, identify financial wellness opportunities, and smoothly transition clients to bankers for deeper financial planning, while supporting branch goals.