Lead Teller & Customer Experience Coach

PNC; Lakewood (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC in Lakewood, CO is seeking a Lead Teller to mentor tellers, deliver a distinctive customer experience, and help drive financial wellbeing for customers.

In this in-office role, you will coach staff, manage transactions, explore banking opportunities, and refer customers to branch colleagues when appropriate.

The position emphasizes policy adherence, efficient daily operations, and collaboration with the Branch Manager on performance, hiring, and team development.

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma or GED.
• No Degree
• Spanish language preferred.

Responsibilities

• Lead tellers to deliver a customer experience that improves financial wellbeing and loyalty; identify banking opportunities.
• Mentor tellers and make referrals to branch staff.
• Position PNC products during lobby engagement and educate customers on managing transactions with technology.
• Assist the Branch Manager with performance management and new hire processes.
• Ensure daily operations and transactions are completed accurately and efficiently in adherence to policies.

Skills

Accountability

Banking

Client loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC in Lakewood, CO is seeking a Lead Teller to mentor tellers, deliver a distinctive customer experience, and help drive financial wellbeing for customers.

In this in-office role, you will coach staff, manage transactions, explore banking opportunities, and refer customers to branch colleagues when appropriate.

The position emphasizes policy adherence, efficient daily operations, and collaboration with the Branch Manager on performance, hiring, and team development.