Lead Teller: Drive Customer Experience & Team Coaching

PNC Financial Services Group, Inc.; Cheltenham (Montgomery County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Cheltenham, PA is seeking a Lead Teller at the Cheltenham Branch in ShopRite to deliver a customer‑centric banking experience and mentor tellers.

This in‑office role emphasizes coaching, coaching conversations, and accurate branch operations. The role focuses on educating customers, identifying opportunities for referrals, and maintaining strong customer relationships while supporting leadership in performance and compliance.

Qualifications

• 1+ years of related experience commonly required.
• Role typically does not require a university/college degree.
• Comparable combination of education, certifications, and experience may be considered.

Responsibilities

• Coach, mentor and lead tellers to deliver a customer experience that enhances financial wellbeing and loyalty.
• Educate customers on alternatives and refer opportunities to branch staff.
• Support branch operations and adhere to policies, ensuring accurate transactions.

Skills

Customer Service

Coaching Others

Identifying Opportunities

Digital Awareness

Fraud Detection and Prevention

Problem Solving

Effective Communications

Managing Multiple Priorities

Accountability

Attention to Detail

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Cheltenham, PA is seeking a Lead Teller at the Cheltenham Branch in ShopRite to deliver a customer‑centric banking experience and mentor tellers.

This in‑office role emphasizes coaching, coaching conversations, and accurate branch operations. The role focuses on educating customers, identifying opportunities for referrals, and maintaining strong customer relationships while supporting leadership in performance and compliance.