Lead Teller & CX Coach (Bilingual)

PNC Financial Services Group, Inc.; Vail (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

401(k) with PNC match

Pension and stock purchase plans

Paid holidays and time off

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller in its Branch Banking team in Vail, Colorado. The role focuses on guiding tellers, delivering a distinctive customer experience, and increasing loyalty while educating customers on financial options.

Strengths include mentoring, referrals to branch staff, and commitment to accurate daily operations. Spanish language ability is preferred to support a diverse customer base.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers to deliver a positive customer experience.
• Processes a variety of customer interactions and educates on available options.
• Identifies banking opportunities and refers as appropriate.
• Supports branch staff with referrals and continuous improvement.
• Ensures accurate, efficient daily branch operations and adherence to policies.

Skills

Customer Service

Sales Skills

Communication

Spanish Language

Team Leadership

Problem Solving

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller in its Branch Banking team in Vail, Colorado. The role focuses on guiding tellers, delivering a distinctive customer experience, and increasing loyalty while educating customers on financial options.

Strengths include mentoring, referrals to branch staff, and commitment to accurate daily operations. Spanish language ability is preferred to support a diverse customer base.