Lead Teller & Customer Experience Coach

PNC; Vail (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC in Vail, Colorado, is seeking a Lead Teller to guide tellers in delivering an exceptional customer experience and promoting financial wellbeing. The role is in-office, bilingual Spanish preferred, with a base salary range and incentives.

You will coach staff, identify opportunities, and help customers manage transactions using PNC tools. This position requires 1+ years of related experience; no degree is required.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience and educate on alternatives.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC in Vail, Colorado, is seeking a Lead Teller to guide tellers in delivering an exceptional customer experience and promoting financial wellbeing. The role is in-office, bilingual Spanish preferred, with a base salary range and incentives.

You will coach staff, identify opportunities, and help customers manage transactions using PNC tools. This position requires 1+ years of related experience; no degree is required.