Lead Teller & CX Coach - Bilingual

PNC Financial Services Group, Inc.; Glendale, Northern (CO, KY); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller to coach tellers in Glendale, CO, delivering a distinctive customer experience and increasing loyalty while identifying opportunities to grow share of wallet.

The role involves guiding staff, showcasing PNC products, and ensuring smooth branch operations. The position emphasizes in-branch leadership, adherence to policies, and risk management, with Spanish language preference.

Qualifications

• Experience in customer service within banking or financial services.
• Ability to identify opportunities and refer to branch staff.
• Strong communication and coaching skills.

Responsibilities

• Lead and mentor tellers to deliver a superior customer experience.
• Identify banking opportunities during customer interactions and refer appropriately.
• Lead lobby engagement and promote PNC products to meet customer needs.
• Assist Branch Manager with performance management and hiring processes.
• Ensure daily branch operations and transactions are completed accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller to coach tellers in Glendale, CO, delivering a distinctive customer experience and increasing loyalty while identifying opportunities to grow share of wallet.

The role involves guiding staff, showcasing PNC products, and ensuring smooth branch operations. The position emphasizes in-branch leadership, adherence to policies, and risk management, with Spanish language preference.