Lead Teller & Coach - Bilingual CX Leader

PNC Financial Services Group, Inc.; Castle Pines (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

Life insurance

Job summary

PNC Financial Services Group, Inc. in Castle Rock, CO is seeking a Lead Teller to coach and mentor tellers, delivering a unique customer experience and enhancing financial wellbeing. You will empower staff to identify opportunities and refer to branch teams as needed.

Spanish language skills are preferred; this is an in-office role focused on accurate transaction handling, customer service excellence, and adherence to bank policies as you support the Branch Manager.

Qualifications

• Roles at this level typically do not require a university/college degree but require related experience or product knowledge.
• Typically requires 1+ years of related experience; combination of education and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience and increase loyalty.
• Processes a variety of customer interactions and educates customers on banking options.
• Identifies opportunities and refers to branch staff; supports daily operations and policy adherence.
• Assists the Branch Manager in performance management and new hire processes.
• Maintains accurate teller and branch operations with sound judgment.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Castle Rock, CO is seeking a Lead Teller to coach and mentor tellers, delivering a unique customer experience and enhancing financial wellbeing. You will empower staff to identify opportunities and refer to branch teams as needed.

Spanish language skills are preferred; this is an in-office role focused on accurate transaction handling, customer service excellence, and adherence to bank policies as you support the Branch Manager.