Branch Lead Teller: Elevate Customer Experience

Fairygodboss; Vail (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Pension and stock purchase plans

Job summary

PNC is seeking a Lead Teller in Vail, CO to coach and guide tellers and deliver a premier customer experience. The role emphasizes opportunity identification, referrals, and using technology to support banking interactions. Bilingual Spanish is preferred, with an emphasis on risk management and accurate daily operations.

Based in an in-office environment, this position offers competitive benefits and a clear path for team leadership and staff development within the Branch Banking group.

Qualifications

• Typically requires 1+ years of related experience.
• No university degree required.
• Relevant certifications may be considered but are not required.

Responsibilities

• Coaches, mentors and leads tellers to deliver a superior customer experience.
• Identifies opportunities through conversations and refers to branch staff.
• Educates customers on options and leverages technology to complete transactions.
• Assists Branch Manager in performance management and new hire processes.
• Ensures teller and branch operations are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller in Vail, CO to coach and guide tellers and deliver a premier customer experience. The role emphasizes opportunity identification, referrals, and using technology to support banking interactions. Bilingual Spanish is preferred, with an emphasis on risk management and accurate daily operations.

Based in an in-office environment, this position offers competitive benefits and a clear path for team leadership and staff development within the Branch Banking group.