Lead Teller & Customer Experience Coach (Bilingual)

PNC Financial Services Group, Inc.; Colorado; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health Insurance

401(k) with PNC match

Paid Time Off

Wellness program

Job summary

PNC Financial Services Group, Inc. in Broomfield, CO is seeking a Lead Teller to deliver a high-quality, in-branch customer experience and support daily operations with in-office focus. Bilingual Spanish preferred, and sponsorship is not provided.

The role involves coaching tellers, educating customers on options, and referring opportunities to branch staff to enhance financial wellbeing. Applicants typically have 1+ years of related experience; no degree required.

Qualifications

• 1+ years of related experience in banking or teller roles.
• No degree required; a combination of education and experience may be considered.
• Spanish language ability preferred.

Responsibilities

• Deliver a unique customer experience and improve customer financial wellbeing.
• Educate customers on alternatives and refer opportunities to branch staff.
• Coach and lead tellers with clear communication and transaction handling.
• Ensure efficient and accurate teller and branch daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Accuracy and Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Certifications No Required Certification(s)

Licenses No Required License(s)

Job description

PNC Financial Services Group, Inc. in Broomfield, CO is seeking a Lead Teller to deliver a high-quality, in-branch customer experience and support daily operations with in-office focus. Bilingual Spanish preferred, and sponsorship is not provided.

The role involves coaching tellers, educating customers on options, and referring opportunities to branch staff to enhance financial wellbeing. Applicants typically have 1+ years of related experience; no degree required.