Lead Teller & Customer Experience Coach

PNC; New Castle (DE); On-site; USD 41,250 - 68,750; Full time

Benefits offered by this job

Medical and prescription drug coverage

401(k) with matching

Paid time off including holidays

Educational assistance programs

Job summary

PNC is looking for a Lead Teller in New Castle, DE, committed to enhancing customer experiences and mentoring team members. This in-office role requires at least a year of related experience, with an emphasis on coaching and customer relationship management.

The position offers a competitive salary range of $41,250 to $68,750 based on experience and performance, along with a robust benefits package. Candidates are encouraged to connect with recruiters for further details on branch hours and workplace expectations.

Qualifications

• 1+ years of related experience in a similar role.
• Experience in a banking environment is preferred.
• No college degree required; experience can substitute.

Responsibilities

• Coaches and mentors tellers to enhance customer experience.
• Implements solutions for customer financial wellbeing.
• Handles customer interactions effectively.
• Ensures compliance with policies and procedures.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

High school diploma or GED

Job description

PNC is looking for a Lead Teller in New Castle, DE, committed to enhancing customer experiences and mentoring team members. This in-office role requires at least a year of related experience, with an emphasis on coaching and customer relationship management.

The position offers a competitive salary range of $41,250 to $68,750 based on experience and performance, along with a robust benefits package. Candidates are encouraged to connect with recruiters for further details on branch hours and workplace expectations.