Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Lower Township (NJ); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

PNC Financial Services Group, Inc. invites applications for a Lead Teller at the North Cape May branch located in Cape May, NJ. The role focuses on coaching tellers, delivering a superior customer experience, and uncovering banking opportunities to grow share of wallet.

In-office position with a strong emphasis on accuracy, customer service, and adherence to policies. The candidate should have related experience (typically 1+ years) with no degree required; diverse backgrounds considered.

Qualifications

• Experience level: typically 1+ years in related role or product knowledge.
• No university degree required; combination of education/certification and experience considered.

Responsibilities

• Lead, coach and mentor tellers to deliver a quality customer experience.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Position PNC products to meet customer needs through lobby engagement.
• Ensure transactions and daily branch operations are accurate and efficient.

Skills

Accountability

Banking

Customer Experience

Proactive Sales

Communication

Problem Solving

Multi-tasking

Digital Awareness

Education

No Degree

Job description

PNC Financial Services Group, Inc. invites applications for a Lead Teller at the North Cape May branch located in Cape May, NJ. The role focuses on coaching tellers, delivering a superior customer experience, and uncovering banking opportunities to grow share of wallet.

In-office position with a strong emphasis on accuracy, customer service, and adherence to policies. The candidate should have related experience (typically 1+ years) with no degree required; diverse backgrounds considered.