Lead Teller: Branch Coach & Customer Experience

Fairygodboss; Lower Township (NJ); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC is seeking a Lead Teller based in Cape May, NJ at the North Cape May branch. You will mentor tellers, drive a customer-centric experience, and identify banking opportunities during daily interactions to strengthen customer relationships.

The role emphasizes coaching, adherence to policies, and supporting the branch manager in performance management and hiring decisions, with in-office expectations and incentive eligibility.

Qualifications

• Experience in banking or retail financial services preferred.
• Strong customer service and communication skills.
• Ability to mentor and coach tellers and lead by example.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and educate customers on options for their financial interactions.
• Identifies banking opportunities during customer interactions and makes referrals as appropriate.
• Position and promote PNC products through lobby engagement and use of technology and resources.
• Support Branch Manager with performance management and new hire processes.
• Ensure branch operations and transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Lead Teller based in Cape May, NJ at the North Cape May branch. You will mentor tellers, drive a customer-centric experience, and identify banking opportunities during daily interactions to strengthen customer relationships.

The role emphasizes coaching, adherence to policies, and supporting the branch manager in performance management and hiring decisions, with in-office expectations and incentive eligibility.