Lead Teller & Customer Experience Coach

PNC; New Jersey; On-site; USD 41,250 - 68,750; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with company match

Paid time off including maternity leave

Job summary

The PNC bank is seeking a Lead Teller at the Cape May Court House branch. This role focuses on mentoring tellers and delivering a unique customer experience that enhances financial well-being. Candidates should possess strong engagement skills and preferred experience in banking or customer service.

This position offers a competitive salary ranging from $41,250 to $68,750 based on skills and experience, along with comprehensive benefits including health insurance and a 401(k) plan.

Qualifications

• 1+ years of related experience in a customer-focused role is preferred.
• High school diploma or GED is not strictly required.
• Experience in banking or similar customer interaction is beneficial.

Responsibilities

• Lead and mentor tellers to deliver exceptional customer experiences.
• Engage with customers to identify banking opportunities.
• Support the Branch Manager in performance management.

Skills

Customer Experience (CX)

Coaching Others

Identifying Opportunities

Proactive Sales

Client Loyalty

Banking

Customer Service

Leveraging Technology

Job description

The PNC bank is seeking a Lead Teller at the Cape May Court House branch. This role focuses on mentoring tellers and delivering a unique customer experience that enhances financial well-being. Candidates should possess strong engagement skills and preferred experience in banking or customer service.

This position offers a competitive salary ranging from $41,250 to $68,750 based on skills and experience, along with comprehensive benefits including health insurance and a 401(k) plan.