Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Pontiac (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Pension plan

Stock purchase plans

Dependent care reimbursement

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller in Pontiac, MI to coach and lead tellers, delivering a personalized customer experience and driving loyalty. The role emphasizes coaching, opportunity identification and utilization of technology to enhance service.

Based at the Woodward/East Blvd Branch, the Lead Teller will support the Branch Manager with hiring and performance processes and ensure accurate branch operations while maintaining a strong customer focus.

Qualifications

• Roles typically do not require a degree but require related experience.
• 1+ years of related experience preferred.
• No specific certifications required.

Responsibilities

• Coach, mentor and lead tellers to deliver a superior customer experience.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Assist the Branch Manager with performance management and new hire processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller in Pontiac, MI to coach and lead tellers, delivering a personalized customer experience and driving loyalty. The role emphasizes coaching, opportunity identification and utilization of technology to enhance service.

Based at the Woodward/East Blvd Branch, the Lead Teller will support the Branch Manager with hiring and performance processes and ensure accurate branch operations while maintaining a strong customer focus.