Lead Teller: Customer Experience & Team Coach

PNC; Detroit (MI); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller in Detroit, MI to coach and lead tellers, deliver a superior customer experience, and identify banking opportunities during customer interactions. The role emphasizes leveraging technology and maintaining high service standards.

You will support branch operations, contribute to risk-aware practices, and help staff with onboarding and performance management. No visa sponsorship is available.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and grow loyalty while increasing share of wallet.
• Educates customers on alternatives and leverages technology to simplify transactions.
• Identify banking opportunities during customer interactions and refer as appropriate to branch staff.
• Assist the Branch Manager with performance management and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller in Detroit, MI to coach and lead tellers, deliver a superior customer experience, and identify banking opportunities during customer interactions. The role emphasizes leveraging technology and maintaining high service standards.

You will support branch operations, contribute to risk-aware practices, and help staff with onboarding and performance management. No visa sponsorship is available.