Lead Teller: Elevate Customer Experience & Team Coaching

PNC; Wyoming (MI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Backup care

Educational assistance

Wellness program

Job summary

PNC is seeking a Lead Teller at the Clyde Park Branch in Wyoming, MI. You will coach tellers, engage customers to improve financial wellbeing, and identify opportunities to expand share of wallet while ensuring accurate operations.

You will mentor staff, manage routine branch activity, and support adherence to policies. A strong customer-service mindset and teamwork are essential for success in this role.

Qualifications

• 1+ years of related experience typically required.
• No degree is required for this level; related experience may be considered in lieu of education.
• Strong communication and people-skills are essential for coaching tellers.

Responsibilities

• Lead, coach and mentor tellers to deliver a positive customer experience.
• Identify banking opportunities and refer to branch staff as appropriate.
• Promote PNC products by engaging customers and leveraging technology.
• Assist Branch Manager with performance management and hiring processes.

Skills

Accountability

Banking

Client loyalty

Customer experience

Customer service

Identifying opportunities

Leveraging technology

Proactive sales

Education

No Degree

Job description

PNC is seeking a Lead Teller at the Clyde Park Branch in Wyoming, MI. You will coach tellers, engage customers to improve financial wellbeing, and identify opportunities to expand share of wallet while ensuring accurate operations.

You will mentor staff, manage routine branch activity, and support adherence to policies. A strong customer-service mindset and teamwork are essential for success in this role.