Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

401(k) with company match

Pension and stock purchase plans

Paid holidays

Job summary

PNC Financial Services Group, Inc. invites applicants for a Lead Teller position in Dearborn, MI. This in-office role focuses on coaching tellers, delivering a superior customer experience, and driving branch sales opportunities.

You will guide teams, educate customers on options, and collaborate with branch staff to meet financial needs. The role emphasizes adherence to policies, accurate transaction handling, and strong communication.

Qualifications

• 1+ years of related experience in retail banking or teller roles.
• Strong customer service and sales aptitude.
• Ability to identify customer needs and make referrals.
• Experience coaching or mentoring junior staff is a plus.

Responsibilities

• Lead and coach tellers to deliver outstanding customer experiences.
• Educate customers on alternatives and identify banking opportunities.
• Refer customers to branch staff for appropriate referrals.
• Support daily operations and ensure accurate teller processing.
• Assist Branch Manager with performance management and hiring processes.

Skills

Customer Service

Banking

Accountability

Proactive Sales

Effective Communication

Problem Solving

Coaching Others

Digital Awareness

Job description

PNC Financial Services Group, Inc. invites applicants for a Lead Teller position in Dearborn, MI. This in-office role focuses on coaching tellers, delivering a superior customer experience, and driving branch sales opportunities.

You will guide teams, educate customers on options, and collaborate with branch staff to meet financial needs. The role emphasizes adherence to policies, accurate transaction handling, and strong communication.