Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Foley (AL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Pension

Stock purchase plans

Job summary

PNC Financial Services Group, Inc. in Foley, AL seeks a Lead Teller to coach tellers and deliver personalized service, improving customer financial wellbeing and loyalty.

The role involves guiding customer conversations, facilitating referrals, and promoting PNC products in an in-branch setting. The position emphasizes mentorship, adherence to policies, and strong operational execution, with no visa sponsorship offered.

Qualifications

• Experience in teller operations or customer-facing banking roles.
• Ability to coach and mentor tellers and connect with customers.
• Strong communication, attention to detail and problem solving.

Responsibilities

• Lead and coach tellers to deliver exceptional customer experiences.
• Identify banking opportunities during customer interactions and refer to branch staff.
• Educate customers on options to manage financial transactions and leverage technology.
• Assist Branch Manager with performance management and hiring processes.
• Ensure daily teller and branch operations are efficient and accurate.

Skills

Accountability

Customer Service

Coaching Others

Problem Solving

Effective Communications

Attention to Detail

Digital Awareness

Managing Multiple Priorities

Identifying Opportunities

Team Collaboration

Job description

PNC Financial Services Group, Inc. in Foley, AL seeks a Lead Teller to coach tellers and deliver personalized service, improving customer financial wellbeing and loyalty.

The role involves guiding customer conversations, facilitating referrals, and promoting PNC products in an in-branch setting. The position emphasizes mentorship, adherence to policies, and strong operational execution, with no visa sponsorship offered.