Lead Teller: Customer Experience & Team Coach

PNC; Denver (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

Life insurance

Disability protection

401(k) with match

Paid holidays

Vacation days

Job summary

PNC is seeking a Lead Teller to join the Denver branch, based at 29th & Quebec. The role focuses on coaching tellers, delivering outstanding customer experiences, and identifying opportunities to refer customers to PNC products. Bilingual (Spanish) skills are preferred.

Ideal candidates will have 1+ years of related experience, no degree required, and a commitment to accurate, compliant daily operations. This in-office position offers a comprehensive benefits package.

Qualifications

• 1+ years of related experience preferred.
• No college degree required; relevant experience or certifications may be considered.

Responsibilities

• Lead and coach tellers to deliver a great customer experience.
• Identify banking opportunities and make referrals to branch staff.
• Engage customers in lobby activities and promote PNC products.
• Assist Branch Manager with performance management and staffing decisions.
• Ensure daily branch operations and transactions are accurate and compliant.

Skills

Attention to detail

Customer focus

Coaching others

Communication skills

Digital awareness

Problem solving

Multitasking

Team leadership

Spanish speaking

Education

No Degree

Job description

PNC is seeking a Lead Teller to join the Denver branch, based at 29th & Quebec. The role focuses on coaching tellers, delivering outstanding customer experiences, and identifying opportunities to refer customers to PNC products. Bilingual (Spanish) skills are preferred.

Ideal candidates will have 1+ years of related experience, no degree required, and a commitment to accurate, compliant daily operations. This in-office position offers a comprehensive benefits package.