Lead Teller: Customer Experience Leader & Coach

PNC; Denver (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC leads the Retail Banking team in Denver, CO as a Lead Teller based at the Green Valley Ranch & Tower branch. The role focuses on coaching tellers, driving customer satisfaction, and growing share of wallet with informed referrals and robust service.

Preferred bilingual Spanish speakers, in-office culture, and alignment with PNC's values. The position supports branch operations under the Branch Manager and collaborates to meet performance goals.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Mentors tellers in making referrals to branch staff.
• Lead lobby engagement and position PNC products to meet customer needs.
• Assist Branch Manager in performance management and new hire selection.
• Ensure policies and procedures are followed and branch operations run efficiently.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC leads the Retail Banking team in Denver, CO as a Lead Teller based at the Green Valley Ranch & Tower branch. The role focuses on coaching tellers, driving customer satisfaction, and growing share of wallet with informed referrals and robust service.

Preferred bilingual Spanish speakers, in-office culture, and alignment with PNC's values. The position supports branch operations under the Branch Manager and collaborates to meet performance goals.