Lead Teller: Customer Experience & Mentorship

PNC Bank NA; Noblesville (IN); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental & vision

Life insurance

Disability protection

401(k) match

Pension plan

Stock purchase plan

Educational assistance

Wellness program

Paid time off

Résumé du poste

PNC is seeking an in-office team member in Noblesville, IN to lead teller interactions and improve customer financial wellbeing. The role focuses on coaching staff, leveraging technology, and delivering a unique customer experience while protecting the bank's standards and policies.

As a senior customer liaison, you will identify opportunities, educate customers on alternatives, and collaborate with branch leadership on performance and staffing to support a balanced, efficient operation.

Qualifications

• Experience in customer interactions within a banking environment.
• Ability to educate customers on product options and opportunities.
• Comfort with referring opportunities to branch staff and management.

Responsabilités

• Educates customers on alternatives for financial transactions using available technology.
• Identifies opportunities during customer interactions and makes referrals.
• Coaches tellers by example in customer engagement and service delivery.
• Assists Branch Manager with performance management and hiring decisions.
• Ensures daily branch operations are completed accurately and efficiently.

Connaissances

Banking

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Formation

No Degree

Description du poste

PNC is seeking an in-office team member in Noblesville, IN to lead teller interactions and improve customer financial wellbeing. The role focuses on coaching staff, leveraging technology, and delivering a unique customer experience while protecting the bank's standards and policies.

As a senior customer liaison, you will identify opportunities, educate customers on alternatives, and collaborate with branch leadership on performance and staffing to support a balanced, efficient operation.