Lead Teller & Customer Experience Coach

PNC; Cincinnati (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

PNC in Cincinnati, OH is seeking a Lead Teller to coach and mentor tellers, identify banking opportunities, and deliver a superior customer experience at the Delhi Branch. This in-office role emphasizes a customer-focused approach and active engagement with clients using available technology.

You will support branch operations, participate in staff selection and performance processes, and ensure adherence to policies while maintaining service quality and accuracy.

Qualifications

• No university degree required; related experience acceptable.
• 1+ years of related experience preferred.
• Experience with customer service and banking products is advantageous.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and educate customers on options for financial interactions.
• Identifies banking opportunities during customer interactions and makes referrals to branch staff.
• Leads lobby engagement activities to connect with customers and position PNC products to meet needs.
• Assists the Branch Manager in performance management and new hire selection processes.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Customer Service

Banking

Coaching Others

Identifying Opportunities

Digital Awareness

Proactive Sales

Education

No Degree

Job description

PNC in Cincinnati, OH is seeking a Lead Teller to coach and mentor tellers, identify banking opportunities, and deliver a superior customer experience at the Delhi Branch. This in-office role emphasizes a customer-focused approach and active engagement with clients using available technology.

You will support branch operations, participate in staff selection and performance processes, and ensure adherence to policies while maintaining service quality and accuracy.