Lead Teller & Customer Experience Coach

PNC Bank NA; Indianapolis (IN); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Wellness program

Zusammenfassung

PNC is seeking a Lead Teller in Indianapolis, IN to drive a superior customer experience and support branch operations. The role emphasizes coaching tellers, mentoring staff, and identifying opportunities to reference to branch staff. You will be based at the Linwood Sq branch and champion customer financial wellbeing.

The position requires 1+ years of related experience; no degree is required. The company emphasizes an in-office culture with strong benefits and opportunities to grow within the

Qualifikationen

• 1+ years of related experience in banking or customer service.
• Ability to identify banking opportunities and refer to branch staff.
• Comfort with coaching, mentoring and leading tellers in daily tasks.

Aufgaben

• Assist the Branch Manager in performance management and hiring processes.
• Lead tellers and engage customers to deliver a premier experience.
• Educate customers on options and leverage technology for transactions.
• Maintain lobby engagement and referrals to branch staff.

Kenntnisse

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Ausbildung

No Degree

Jobbeschreibung

PNC is seeking a Lead Teller in Indianapolis, IN to drive a superior customer experience and support branch operations. The role emphasizes coaching tellers, mentoring staff, and identifying opportunities to reference to branch staff. You will be based at the Linwood Sq branch and champion customer financial wellbeing.

The position requires 1+ years of related experience; no degree is required. The company emphasizes an in-office culture with strong benefits and opportunities to grow within the