Lead Teller & Customer Experience Coach

PNC; Littleton (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Benefits package

Career development opportunities

Job summary

PNC in Littleton, CO is seeking a Lead Teller to coach tellers, drive customer loyalty, and identify banking opportunities. This in-office role emphasizes strong communication, digital tools, and accurate transaction handling. Spanish speaking is preferred to better serve the community.

The position supports the branch with performance management and staff development while ensuring efficient daily operations and customer-centric service.

Qualifications

• 1+ years of related experience requested.
• Spanish speaking is preferred.
• No degree required; commensurate education/experience considered.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience that enhances financial wellbeing and loyalty.
• Identify banking opportunities during interactions and refer appropriately.
• Engage customers with lobby activities and educate on tech-enabled options.
• Support branch manager with performance management and hiring processes.
• Ensure daily operations and transactions are accurate and compliant.

Skills

Banking

Customer Service

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Team Leadership

Education

No Degree

Job description

PNC in Littleton, CO is seeking a Lead Teller to coach tellers, drive customer loyalty, and identify banking opportunities. This in-office role emphasizes strong communication, digital tools, and accurate transaction handling. Spanish speaking is preferred to better serve the community.

The position supports the branch with performance management and staff development while ensuring efficient daily operations and customer-centric service.