Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Eagle (CO); Hybrid; USD 41,000 - 69,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller in Eagle, CO to coach tellers, identify banking opportunities, and deliver a superior customer experience. The role emphasizes engaging customers, leveraging technology, and referring appropriate products.

The position prefers Spanish language skills and involves collaboration with the Branch Manager on performance and staffing processes.

Qualifications

• No university degree required; related experience or knowledge acceptable.
• Typically 1+ years of related experience in banking or customer service.
• Spanish language ability preferred.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and loyalty.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Engages customers in lobby activities and positions PNC products to meet needs.
• Educates customers on managing transactions using technology and resources.
• Assists Branch Manager with performance management and new hire processes.

Skills

Attention to detail

Coaching others

Effective communications

Digital awareness

Problem solving

Understanding customer needs

Managing multiple priorities

Fraud detection and prevention

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller in Eagle, CO to coach tellers, identify banking opportunities, and deliver a superior customer experience. The role emphasizes engaging customers, leveraging technology, and referring appropriate products.

The position prefers Spanish language skills and involves collaboration with the Branch Manager on performance and staffing processes.