Lead Teller & Customer Experience Coach

PNC; Edwards (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC is seeking a Lead Teller in Edwards, CO, to coach and mentor tellers, drive customer engagement, and grow share of wallet through proactive referrals. The role emphasizes delivering a superior customer experience and leveraging technology to support transactions.

Ideal candidates have 1+ years of related experience; Spanish language ability is preferred. This is an in-office role with competitive benefits and a base salary range that reflects geographic location and performance.

Qualifications

• Typically requires 1+ years of related experience.
• No university degree required for this role.
• Spanish speaking preferred.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Identify opportunities through conversations and refer to branch staff as appropriate.
• Engage customers in lobby activities and educate on technology-enabled options for transactions.
• Assist the Branch Manager with performance management and new hire processes.
• Ensure daily teller operations and maintenance transactions are executed accurately.

Skills

Customer service

Bilingual Spanish

Proactive sales

Communication

Education

No Degree

Job description

PNC is seeking a Lead Teller in Edwards, CO, to coach and mentor tellers, drive customer engagement, and grow share of wallet through proactive referrals. The role emphasizes delivering a superior customer experience and leveraging technology to support transactions.

Ideal candidates have 1+ years of related experience; Spanish language ability is preferred. This is an in-office role with competitive benefits and a base salary range that reflects geographic location and performance.