Lead Teller: Elevate Customer Experience & Team Coaching

PNC; Lakewood (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC's Lead Teller role in Lakewood, CO focuses on coaching tellers to deliver a differentiated customer experience and grow loyalty. The position emphasizes identifying banking opportunities during customer interactions and guiding referrals to the right branch staff.

In-office role with Spanish language preference, offering a comprehensive benefits package and a clear path for promotion within PNC's retail organization. Base salary is disclosed and is incentive eligible based on performance.

Qualifications

• Roles at this level typically do not require a university degree but related experience helps.
• No specific certifications are required for this position.
• Spanish speaking is preferred but not mandatory.

Responsibilities

• Lead tellers by example to deliver a strong customer experience and identify opportunities.
• Coach and mentor tellers; refer opportunities to branch staff as appropriate.
• Engage with customers to educate on digital tools and banking options.
• Support branch manager with performance and hiring processes.
• Ensure daily operations and transactions are accurate and compliant.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Lead Teller role in Lakewood, CO focuses on coaching tellers to deliver a differentiated customer experience and grow loyalty. The position emphasizes identifying banking opportunities during customer interactions and guiding referrals to the right branch staff.

In-office role with Spanish language preference, offering a comprehensive benefits package and a clear path for promotion within PNC's retail organization. Base salary is disclosed and is incentive eligible based on performance.