Lead Teller & Customer Experience Leader

PNC; Littleton (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with company match

Paid holidays

Job summary

Lead Teller position at PNC in Littleton, CO, in-office environment focusing on coaching tellers to enhance customer financial wellbeing and loyalty. Role emphasizes identifying opportunities, referrals, and leveraging technology to meet customer needs.

Candidates should bring experience in banking operations and a strong commitment to accuracy, risk management, and exceptional customer service. PNC highlights a comprehensive benefits program and an inclusive workplace culture.

Qualifications

• Typically requires 1+ years of related experience.
• Education: No Degree.
• No specific certifications required.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Adheres to all policies and procedures, ensuring teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

Lead Teller position at PNC in Littleton, CO, in-office environment focusing on coaching tellers to enhance customer financial wellbeing and loyalty. Role emphasizes identifying opportunities, referrals, and leveraging technology to meet customer needs.

Candidates should bring experience in banking operations and a strong commitment to accuracy, risk management, and exceptional customer service. PNC highlights a comprehensive benefits program and an inclusive workplace culture.