Lead Teller: Customer Experience Leader (Bilingual)

PNC Financial Services Group; Firestone (CO); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Options

401(k) with Company Match

Paid Holidays

Job summary

PNC Financial Services Group in Firestone, CO is seeking a Lead Teller to coach and lead tellers, drive customer financial wellbeing, and promote PNC products. This in-office role requires strong customer service skills and Spanish preferred, with base pay $37,500–$62,500 and incentive eligibility.

Based in Firestone, this position emphasizes supervision, coaching, and adherence to policies while delivering accurate daily operations and an exceptional customer experience.

Qualifications

• Roles at this level typically do not require a university/college degree.
• 1+ years of related experience is typically required.
• No Degree

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Refer customers to branch staff as appropriate and educate on alternatives to meet needs.
• Lead lobby engagement and promote PNC products to support customer goals.
• Assist Branch Manager with performance management and hiring processes.
• Ensure daily teller operations are completed accurately and efficiently.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group in Firestone, CO is seeking a Lead Teller to coach and lead tellers, drive customer financial wellbeing, and promote PNC products. This in-office role requires strong customer service skills and Spanish preferred, with base pay $37,500–$62,500 and incentive eligibility.

Based in Firestone, this position emphasizes supervision, coaching, and adherence to policies while delivering accurate daily operations and an exceptional customer experience.