Lead Teller: Customer Experience Coach (Bilingual)

PNC Financial Services Group, Inc.; Vail (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC Financial Services Group, Inc. in Vail, Colorado, is seeking a Lead Teller to coach and mentor tellers, drive customer-focused financial solutions, and support branch operations. The role emphasizes delivering a tailored customer experience, leveraging technology, and meeting sales and service goals.

The position prefers Spanish language skills and is based in-office. Salary and benefits align with PNC’s standard offering for branch roles, with emphasis on compliance and risk management.

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typical require 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Vail, Colorado, is seeking a Lead Teller to coach and mentor tellers, drive customer-focused financial solutions, and support branch operations. The role emphasizes delivering a tailored customer experience, leveraging technology, and meeting sales and service goals.

The position prefers Spanish language skills and is based in-office. Salary and benefits align with PNC’s standard offering for branch roles, with emphasis on compliance and risk management.