Lead Teller - Bilingual Banking Coach

PNC Financial Services Group; Thornton (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Education assistance

Paid time off

Job summary

PNC Financial Services Group is seeking a Lead Teller in Thornton, CO to coach tellers, drive customer engagement and expand branch opportunities. This in-office role emphasizes resilience, accuracy, and customer-centric service.

Ideal candidates will have at least 1 year of related experience; Spanish language skills are preferred. This position offers a comprehensive benefits package and a competitive base salary range.

Qualifications

• 1+ years of related experience or product knowledge.
• No university degree required; practical experience considered.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and educate customers on options for financial interactions.
• Identify opportunities through conversations with customers and refer to branch staff as appropriate.
• Engage customers in lobby activities to connect with them and position PNC products to meet needs.
• Assist Branch Manager with performance management and new hire selection processes.
• Ensure teller and branch daily operations and maintenance are performed accurately and efficiently.

Skills

Customer focus

Coaching others

Attention to detail

Effective communications

Problem solving

Digital awareness

Education

No Degree

Job description

PNC Financial Services Group is seeking a Lead Teller in Thornton, CO to coach tellers, drive customer engagement and expand branch opportunities. This in-office role emphasizes resilience, accuracy, and customer-centric service.

Ideal candidates will have at least 1 year of related experience; Spanish language skills are preferred. This position offers a comprehensive benefits package and a competitive base salary range.