Lead Teller & Customer Experience Leader (Bilingual)

PNC; Firestone (CO); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Pension plan

Stock purchase plan

Paid holidays

Job summary

PNC is seeking a Lead Teller in Firestone, CO to deliver a high-quality customer experience and drive loyalty. The role involves coaching tellers, educating customers on financial options, and identifying opportunities to refer to branch staff.

Bilingual Spanish is preferred for serving a diverse customer base. The position emphasizes strong communication, transaction accuracy, and adherence to branch policies while supporting the Branch Manager in people decisions and operational excellence.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Addressing Customer Needs

Coaching

Digital Awareness

Effective Communications

Fraud Prevention

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC is seeking a Lead Teller in Firestone, CO to deliver a high-quality customer experience and drive loyalty. The role involves coaching tellers, educating customers on financial options, and identifying opportunities to refer to branch staff.

Bilingual Spanish is preferred for serving a diverse customer base. The position emphasizes strong communication, transaction accuracy, and adherence to branch policies while supporting the Branch Manager in people decisions and operational excellence.